Pendo analytics on Yocoolab feedback threads

See how much a page is used when you open a thread about it, and record Yocoolab thread events in your Pendo account.

Overview

The integration works in both directions. When you open a thread in the extension, Yocoolab shows Pendo data for that page: page views and unique visitors over the last 30 days, feature events, and your account’s active Pendo guides.

Yocoolab also sends track events to your Pendo account when a thread is created (with the first 200 characters of the comment, the element’s selector and the page URL), when it is resolved or reopened, and when a message is added.

Prerequisites

  • A Pendo account with API access
  • Permission to create integration keys in Pendo settings

Setup Steps

  1. 1

    Get your Pendo integration key

    In Pendo, go to Settings → Integrations → Integration Keys.

    Create a new integration key and copy it.

  2. 2

    Enter the key in Yocoolab

    In the admin dashboard, go to Settings → Integrations → Pendo. Paste the integration key and click Save.

  3. 3

    Test the connection

    Click Test Connection. Yocoolab validates the key by running a test aggregation query against the Pendo API.

Tip

Pendo doesn’t need a repository mapping. Once connected, analytics are looked up by the page URL of the thread you open.

What Data is Enriched

Page views
Views of the page over the last 30 days
Unique visitors
Distinct visitors to the page over the last 30 days
Feature events
Feature usage events Pendo has recorded
Active guides
Up to 10 public or staged guides in your Pendo account

Reference

API endpoints
MethodEndpointDescription
POST/api/v1/pendo/configSave Pendo integration key
GET/api/v1/pendo/configGet current Pendo configuration status
GET/api/v1/pendo/testTest stored Pendo credentials
DELETE/api/v1/pendo/configDisconnect Pendo integration
Troubleshooting

Warning

No data for page — Pendo analytics are matched by URL. If the page URL doesn't exist in Pendo's data (e.g., it's a new page or uses a different URL scheme), no analytics will be shown.

Note

Data freshness — Pendo data is queried when a thread is opened and cached for 5 minutes. Analytics cover the last 30 days.

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